Samsung ST66 Firmware upgrade failed (I think)

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Help! OK so numbnuts (aka me) I got the ST66 (Looks a OK little camera) OK so I go to the support page and download the firmware (stick it on the memory card) I press the shutter button to start the upgrade which I thought had completed successfuly. Imagine my horror when I turn it back on and the lens is stuck in the open position and no button is responsive no more (Great start to my new camera)! Is that typical? Or is this a call to the samsung support centre?

jsemple123 wrote: Help! OK so numbnuts (aka me) I got the ST66 (Looks a OK little camera) OK so I go to the support page and download the firmware (stick it on the memory card) I press the shutter button to start the upgrade which I thought had completed successfuly. Imagine my horror when I turn it back on and the lens is stuck in the open position and no button is responsive no more (Great start to my new camera)! Is that typical? Or is this a call to the samsung support centre?
Did you charge the battery between getting the camera and trying to update the firmware? Did you format the card in the camera before copying the firmware onto it? Have you done a reset using the menu if one exists in this camera? Have you taken the battery out and put it back in to reset the camera? Edit: presumably reset will not work if all the buttons are dead?

Greynerd wrote:
jsemple123 wrote: Help! OK so numbnuts (aka me) I got the ST66 (Looks a OK little camera) OK so I go to the support page and download the firmware (stick it on the memory card) I press the shutter button to start the upgrade which I thought had completed successfuly. Imagine my horror when I turn it back on and the lens is stuck in the open position and no button is responsive no more (Great start to my new camera)! Is that typical? Or is this a call to the samsung support centre?
Did you charge the battery between getting the camera and trying to update the firmware? Did you format the card in the camera before copying the firmware onto it? Have you done a reset using the menu if one exists in this camera? Have you taken the battery out and put it back in to reset the camera?
The card itself is brand new (just out the packet thing as I bought it with the camera) I assume it would not have needed a format in that case? I did have battery on charge all the time and I am fairly certain that it was charged completely. I can't get into the menu infact I can't get any options to load up at alll (Tried googling to see if I can get maybe a hard reset but can find nothing) Battery has came out the camera and back in which does do something if I press power button i.e. lens closes but immediately reverts to the stuck open option again

I have had EXACTLY the same thing happen. In my case, I had a new micro SD, and the cam was fully charged. I followed instructions for firmware update through Intellistudio, however when turning the camera on the shutter button would not trigger the firmware installation so I copied the latest firmware to the card and thereafter the firmware install *seemed* to go ok - until i powered on and the LCD no longer activates. At this point I can only power the camera off - any other button crashes the camera. I can however navigate all menu's and even connect to a PC. I'm about to called the shop and ask for an exchange.

Manuboy wrote: I have had EXACTLY the same thing happen. In my case, I had a new micro SD, and the cam was fully charged. I followed instructions for firmware update through Intellistudio, however when turning the camera on the shutter button would not trigger the firmware installation so I copied the latest firmware to the card and thereafter the firmware install *seemed* to go ok - until i powered on and the LCD no longer activates. At this point I can only power the camera off - any other button crashes the camera. I can however navigate all menu's and even connect to a PC. I'm about to called the shop and ask for an exchange.
Glad it not just me! I got in touch with samsung and they reckon it's not a "firmware fault" Obviously it is if it happened to you too!

jsemple123 wrote:
Manuboy wrote: I have had EXACTLY the same thing happen. In my case, I had a new micro SD, and the cam was fully charged. I followed instructions for firmware update through Intellistudio, however when turning the camera on the shutter button would not trigger the firmware installation so I copied the latest firmware to the card and thereafter the firmware install *seemed* to go ok - until i powered on and the LCD no longer activates. At this point I can only power the camera off - any other button crashes the camera. I can however navigate all menu's and even connect to a PC. I'm about to called the shop and ask for an exchange.
Glad it not just me! I got in touch with samsung and they reckon it's not a "firmware fault" Obviously it is if it happened to you too!
What is the other FW file on samsung's support page for, the one called ST66VE_ADJ. http://www.samsung.com/au/support/model/EC-ST66ZZBPPAU-downloads?isManualDownload=true Brian

brianj wrote:
jsemple123 wrote:
Manuboy wrote: I have had EXACTLY the same thing happen. In my case, I had a new micro SD, and the cam was fully charged. I followed instructions for firmware update through Intellistudio, however when turning the camera on the shutter button would not trigger the firmware installation so I copied the latest firmware to the card and thereafter the firmware install *seemed* to go ok - until i powered on and the LCD no longer activates. At this point I can only power the camera off - any other button crashes the camera. I can however navigate all menu's and even connect to a PC. I'm about to called the shop and ask for an exchange.
Glad it not just me! I got in touch with samsung and they reckon it's not a "firmware fault" Obviously it is if it happened to you too!
What is the other FW file on samsung's support page for, the one called ST66VE_ADJ. http://www.samsung.com/au/support/model/EC-ST66ZZBPPAU-downloads?isManualDownload=true Brian
Been racking my brains and can't figure out (Never got that far to figure it out as the camers'a not working) Something to do with settings or................who knows. I pointed the representative from samsung to this thread and he adknowledged it. Passing it on to the digital imaging team apparently to review the firmware to see if that's the problem. Something obviously not right though if their own files are causing camera's to break down

jsemple123 wrote:
brianj wrote:
jsemple123 wrote:
Manuboy wrote: I have had EXACTLY the same thing happen. In my case, I had a new micro SD, and the cam was fully charged. I followed instructions for firmware update through Intellistudio, however when turning the camera on the shutter button would not trigger the firmware installation so I copied the latest firmware to the card and thereafter the firmware install *seemed* to go ok - until i powered on and the LCD no longer activates. At this point I can only power the camera off - any other button crashes the camera. I can however navigate all menu's and even connect to a PC. I'm about to called the shop and ask for an exchange.
Glad it not just me! I got in touch with samsung and they reckon it's not a "firmware fault" Obviously it is if it happened to you too!
What is the other FW file on samsung's support page for, the one called ST66VE_ADJ. http://www.samsung.com/au/support/model/EC-ST66ZZBPPAU-downloads?isManualDownload=true Brian
Been racking my brains and can't figure out (Never got that far to figure it out as the camers'a not working) Something to do with settings or................who knows. I pointed the representative from samsung to this thread and he adknowledged it. Passing it on to the digital imaging team apparently to review the firmware to see if that's the problem. Something obviously not right though if their own files are causing camera's to break down
Samsung firmware support is abysmal, but to give them credit it is a lot better than it was a couple of years ago, but they still have a long way to go before the mess is sorted out, and I have only been considering the EX1 support, who knows what surprises wait for owners of other models. Brian

brianj wrote:
Samsung firmware support is abysmal, but to give them credit it is a lot better than it was a couple of years ago, but they still have a long way to go before the mess is sorted out, and I have only been considering the EX1 support, who knows what surprises wait for owners of other models.
Brian
My EX1 seized up in the middle of a firmware upgrade, too. Support were very helpful (Sydney) and took it back and fixed it without any question.

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